Content Management Plans – People

Take a look at the overview and the post on components. People need the right information at the right time for the right price. The people in your organization are the most important part of your company. They do the work. They save the documents. They look for...

Content Management Plans – the Components

Please read the first post in this series. A Content Management Plan consists of the following parts: People Culture Systems Process Audit and Control There are also other considerations and I usually include a summary when I present to a client. The above are the...

Content Management Plans

I worked with a client recently on a contract that turned into a project to develop a content management plan. This will be the first in a series of posts about content management plans. Content has a value in the same way that software or furniture has value. If...

Poor Content Management Affects Customer Service

I also know about content management and customer service. One affects the other. I am, however, no expert on the grocery business, though I do know that margins are tight, which makes me assume that customers are valuable. I recently visited a large chain grocery...

Content Management – Valuing Content Practically

Some time ago, I talked a little about information reuse and content management. I have had the opportunity to talk with a company that is experiencing this right now. The short version is that people cannot find the information they need and doing their jobs is...