Internet Librarian 2015

Internet Librarian is one of the best conferences I have attended. It is small, focused on technology and the Internet. In the past it has been to the point and interesting. I heard Liz Lawley speak there and became a huge fan of the possibilities in workplaces around...

Questions Around Dreamforce

A number of questions occurred to me as I sat through the Dreamforce sessions, mostly based on my experience working with clients or at law firms. How does all of this advanced sales type information relate to law firms? Well, I don’t think it does. Lawyers...

Dreamforce 4: Mindfulness

I was shocked that 3 hours of the conference was devoted to mindfulness. It was an excellent part of the conference even though it made me feel sleepy. The reality is that we all feel stressed, at some point, by our jobs. Having tools to use to calm down is valuable....

Dreamforce 3: Systematic Engagement

In my first post on Dreamforce, I briefly mentioned systematic engagement and some of the ways it works in the sales related/retail world and how it could work in a library setting. I wrote: “Consider that your customers have a journey (the customer journey),...

DreamForce 2

As I said the other day, Dreamforce was amazing. The other thing I heard about was ‘personalized at scale’. This is a concept with which I have toyed at various job and during various projects, but the description, ‘personalized at scale’, is...